Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with The Nocturne Room. This Shipping Policy explains where we ship, how shipping charges are calculated, and what to expect after placing an order.

Where we ship

We currently ship only to eligible addresses within the United States.

Available service to P.O. boxes, APO/FPO addresses, and U.S. territories may depend on the carrier and shipping method. If we are unable to ship to an address, the applicable shipping options will not appear at checkout or we will contact you before fulfilling the order.

We do not currently offer international shipping.

Order processing

Orders are normally processed and prepared for shipment within 1–2 business days after the order is placed and payment is authorized.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from the carrier’s delivery time.

Processing may take longer during holidays, product launches, periods of high order volume, severe weather, or other unusual circumstances. If we are unable to ship within the stated timeframe, we will contact you and provide any options required by applicable law, which may include consenting to a revised shipping date or canceling the affected order for a refund.

Shipping rates and delivery estimates

Shipping rates are calculated at checkout based on factors such as the delivery address, package weight or dimensions, and selected shipping method. Any available shipping methods, charges, and estimated delivery windows will be displayed before you complete your purchase.

Delivery estimates begin after the carrier receives the package. They are estimates and are not guaranteed arrival dates unless we expressly state otherwise in writing.

Applicable taxes and shipping charges will be shown before you submit your order.

Order confirmation and tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout. Once the order ships, we will send a shipping confirmation with tracking information when tracking is available.

Tracking information may take 24–48 hours to update after the shipping confirmation is sent.

Address accuracy and changes

Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.

If you need to correct an address, contact us at [CONTACT EMAIL] as soon as possible. We will try to make the change, but we cannot guarantee that an address can be updated after an order has entered fulfillment or been transferred to the carrier.

If a package is returned because the address provided was incomplete or incorrect, we will contact you. Additional shipping charges may apply if you ask us to resend the order, except where prohibited by law or where the error was ours.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at info@nocturneroom.com. We will try to accommodate the request, but an order cannot normally be changed or canceled after it has been packed, fulfilled, or transferred to the carrier.

If we cannot cancel an order before shipment, any return will be handled under our Return and Refund Policy.

Carrier and delivery delays

Carrier delays can occur because of weather, holidays, service interruptions, transportation issues, or other events outside our control. We cannot guarantee carrier delivery dates, but we will provide available tracking information and reasonable assistance if a shipment is significantly delayed.

If tracking has not updated for an extended period or a package appears to be lost in transit, contact us at info@nocturneroom.com with your order number.

Packages marked delivered but not received

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and ask other members of the household, neighbors, a front desk, or building management whether they accepted it.

3. Allow one additional business day, because some carriers mark packages delivered shortly before completing delivery.

4. Contact the carrier using the tracking number.

5. If the package still cannot be located, contact us at info@nocturneroom.com.

We will review the circumstances and help you pursue available carrier remedies. Any replacement, refund, or other remedy will depend on the circumstances and applicable law.

Damaged, incomplete, or incorrect orders

Please inspect your order after delivery. If an item arrives damaged, is missing, or is not the item you ordered, contact us promptly at info@nocturneroom.com. Include your order number, a description of the issue, and clear photographs of the product, shipping box, packaging, and shipping label when possible.

Keep the product and all packaging until we complete our review. Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution. This section does not limit any rights available under applicable law.

Multiple shipments

Items from the same order may sometimes be shipped separately. If this happens, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Returns

This Shipping Policy applies to delivery of purchases. Return eligibility, return shipping costs, exchanges, and refunds are governed by our separate Return and Refund Policy.

Contact us

For shipping questions, contact:

The Nocturne Room
Email: info@nocturneroom.com