Terms of service

Legal Notice and Website Terms

Last updated: August 25, 2026

1. Website operator and contact information

This website is operated by Triple Three Advisors LLC, doing business as The Nocturne Room (referred to in these terms as “The Nocturne Room,” “we,” “us,” or “our”).

For questions about this website, an order, or these terms, contact us at info@nocturneroom.com.

The Nocturne Room name, logos, product names, packaging, written content, photographs, graphics, and other brand materials are owned by or licensed to Triple Three Advisors LLC, unless otherwise stated.

2. Acceptance of these terms

These Legal Notice and Website Terms govern your access to and use of this website and any purchase you make through it. By accessing the website, creating an account, or placing an order, you agree to these terms and to any policies linked from them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree, do not use the website or place an order.

You must be at least 18 years old, or the age of legal majority where you live if that age is higher, to use this website or purchase our products.

3. Changes to these terms

We may update these terms from time to time. The version posted on this page applies from the “Last updated” date shown above. Changes will not retroactively alter the terms that applied to an order already accepted unless required by law.

4. Website information

We work to keep product descriptions, photographs, prices, availability, and other website information accurate. However, minor differences may occur in color, appearance, packaging, dimensions, scent perception, or other product details. Screen settings and photography can also affect how a product appears.

We may correct errors, update information, or withdraw an offer before accepting an order. Nothing on this website is a guarantee that a product will remain available.

5. Product use and safety

Our products are intended for adults and must be used only as directed. Read and follow all instructions, ingredient information, warnings, and safety information provided on the product, packaging, and product page. Keep products away from children and pets unless the product instructions expressly state otherwise.

Candles involve an open flame and a risk of fire, burns, and heat damage. Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable materials, and heat-sensitive surfaces. Follow all candle-care and burn-time instructions supplied with the product.

Massage oil is for external use only. It is not a personal lubricant and should not be ingested or used on broken, irritated, or sensitive areas. Avoid contact with eyes and other areas identified on the label. Review the ingredient list before use, test a small area first, and stop use if irritation or discomfort occurs. Seek medical advice if a reaction is serious or persists.

Massage stones and other accessories should be inspected before each use. Do not use an item that is cracked, chipped, damaged, or excessively hot or cold. Use all intimate products only as directed, with mutual consent, and stop use if pain, numbness, irritation, or discomfort occurs.

Product information on this website is provided for general informational purposes. Our products and content are not medical devices, medical advice, or a substitute for professional medical care. No statement on this website is intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Ask a qualified health professional before use if you have an allergy, sensitivity, health condition, are pregnant, or have another reason to be unsure whether a product is appropriate for you.

6. Orders and payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

An order confirmation acknowledges that we received your order. It does not necessarily mean that we have accepted it. We may decline or cancel an order before shipment for reasons such as product unavailability, suspected fraud, an obvious pricing or description error, payment problems, purchase-limit violations, or legal restrictions. If we cancel an order after payment has been collected, we will refund the amount charged for the canceled portion.

Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes, shipping charges, and other disclosed charges will be shown before you complete checkout. We may change prices prospectively at any time.

7. Shipping, returns, and refunds

Shipping estimates are estimates, not guarantees, unless we expressly state otherwise. Our current Shipping Policy explains available destinations, processing expectations, delivery estimates, and related terms.

Returns, exchanges, and refunds are governed by our Return and Refund Policy. Please review that policy before purchasing. Nothing in these terms limits any non-waivable right or remedy available to you under applicable law.

8. Promotions, discount codes, and gift cards

Promotions and discount codes are subject to the terms stated with the offer. Unless otherwise stated, they cannot be combined, exchanged for cash, applied to previous purchases, or used after expiration. We may cancel or correct a promotion affected by fraud, misuse, or an obvious error, subject to applicable law.

Gift cards, if offered, are governed by the terms provided at purchase and applicable law.

9. Acceptable use

You may use this website only for lawful, personal, and noncommercial purposes. You may not:

• interfere with the website’s operation or security;
• introduce malicious code or attempt unauthorized access;
• use automated tools to scrape, copy, monitor, or extract website content without our written permission;
• impersonate another person or submit false information;
• use the website to violate another person’s rights; or
• purchase products for unauthorized resale.

We may suspend or block access when we reasonably believe these terms have been violated.

10. Intellectual property

All website content, including text, product concepts and descriptions, photographs, artwork, graphics, logos, packaging designs, video, audio, and the website’s selection and arrangement, is protected by intellectual property laws and is owned by or licensed to us.

We grant you a limited, revocable, nonexclusive right to access and use the website for personal shopping and information. No content may be copied, reproduced, modified, distributed, sold, publicly displayed, or used to create derivative works without our prior written permission, except as permitted by law.

The Nocturne Room name and related logos and marks may not be used without our prior written permission. Other names and marks belong to their respective owners.

11. Reviews, photographs, and other submissions

If you submit a review, photograph, comment, suggestion, or other content to us, you confirm that you own or control the necessary rights and that the content is accurate, lawful, and does not violate another person’s rights.

You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute the submitted content for operating, improving, and promoting our business and products, in any media, subject to our Privacy Policy and applicable law. This license does not transfer ownership of your content to us.

We may decline, remove, or moderate submitted content that is unlawful, misleading, abusive, irrelevant, or otherwise inconsistent with these terms. We are not obligated to publish any submission.

12. Third-party services and links

The website may use or link to services operated by third parties, including payment processors, delivery companies, social media platforms, and other websites. Their services and content are governed by their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control.

13. Disclaimer of warranties

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis. We do not promise that the website will always be available, uninterrupted, secure, or error-free.

Products are subject to any express written warranty provided with them. Except for those express warranties and any warranties that cannot legally be excluded, we disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Some states do not allow certain warranty exclusions, so part or all of this section may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, Triple Three Advisors LLC and its owners, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the website or products, including lost profits, lost data, or loss of goodwill.

To the fullest extent permitted by law, our total liability for a claim relating to a product or order will not exceed the amount you paid for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or any other matter for which applicable law prohibits limitation.

15. Indemnification

To the fullest extent permitted by law, you agree to reimburse us for reasonable losses, liabilities, and expenses, including reasonable legal fees, resulting from your unlawful misuse of the website, your violation of these terms, or your infringement of another person’s rights. This section does not apply to claims arising from ordinary consumer use of a product as directed.

16. Governing law and disputes

These terms and any dispute relating to the website or a purchase are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules. Any legal proceeding must be brought in a state or federal court with jurisdiction in Connecticut, unless applicable consumer law gives you the right to bring a claim elsewhere.

Before filing a claim, you and The Nocturne Room agree to make a good-faith effort to resolve the issue informally. Contact us at [CONTACT EMAIL] with a brief description of the issue and the resolution requested. This informal process does not prevent either party from seeking urgent relief or filing a claim before a legal deadline expires.

17. Severability and waiver

If any provision of these terms is found unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will remain in effect. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

18. Entire agreement

These terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific terms shown at checkout, form the entire agreement between you and us regarding your use of the website and your purchase of products.

If product-specific terms conflict with these general terms, the product-specific terms control for that product. If a mandatory law conflicts with these terms, the mandatory law controls.

19. Contact

Questions about these terms may be sent to:

Triple Three Advisors LLC
Doing business as The Nocturne Room
Email: info@nocturneroom.com

© 2026 Triple Three Advisors LLC. All rights reserved.